Medical and Dental Practitioners agree that your patient base and the referrals it generates, are the keys to practice growth. Surveys point out that patients choose a practice as often because of the "way they are treated" as they do for the "treatment received". Your telephone is an important instrument in maintaining your patient base and adding new patients.

We're not suggesting you purposely put your callers on hold any longer than is necessary, but independent studies show that 70% of all medical and dental practice callers are put on "hold", usually for thirty seconds or longer. Many of these callers will hang up, frustrated at having been left hanging in "limbo". This can result in a substantial loss of patient good will, not to mention potential revenue. On-Hold Programming can reduce your caller abandonment rate up to 75%, by capturing your caller's attention with useful and interesting information. Additionally, 88% of callers surveyed preferred listening to information while on "hold" than to silence or music alone. Because of its proven effectiveness as a communications medium, many pharmaceutical and medical and/or dental product manufacturers are providing patient education grants to practices utilizing our program.

On-Hold Programming allows you to make sure that you are delivering a consistent, quality image of your practice. Any time your callers are placed on "hold", we will be working with you to enhance your image and improve patient relations.