PROFESSIONAL APPLICATIONS

Professionals agree that your client base, and the referrals it generates, are the keys to practice growth. Surveys point out that clients choose a firm as often because of the way they are treated, as they do for the services offered. Your telephone is an important instrument in maintaining your client base and adding new clients.

We're not suggesting you purposely put your callers on hold any longer than is necessary, but independent studies show that 70% of all business callers are put on hold, usually for thirty seconds or longer. Many of these callers may hang up, perhaps choosing to contact a competitor instead. This results in a substantial loss of client good will, not to mention potential revenue. On-Hold Programming can reduce your caller abandonment rate up to 75%, by capturing your client's attention with useful and interesting information. Additionally, 88% of callers surveyed preferred listening to information while on "hold" than to silence or music alone.

On-Hold Programming allows you to make sure that you are delivering a consistent, quality image of your firm. Any time your clients are placed on "hold", we will be working with you to enhance your image and increase your revenues.