Testimonials
Here's
what just a few of our many, long time clients have to say about the
effectiveness of Message on Hold and the level of quality, service,
and value provided by Message On Hold Plus!
"We do business out of approximately 200 locations, with approximately
30,000 accounts. The volume of phone calls and paperwork, as you would
imagine, is tremendous. More often than not, our customers are put on
hold and we cherish the opportunity to pitch our products rather than
have them listen to some rock and roll music."
Respectfully,
Raymond A. Valle
Vice President, Marketing
"The quality of the program, the cooperation of
their copywriting team, and the overwhelming professional manner in
which every aspect of their business is conducted compels me to recommend
them wholeheartedly to any organization seeking such a system. I am
particularly impressed with the turnkey way they handle all installations
and questions, making my job easy and impressing my physician clients
with their competence and speed of service delivery."
Sincerely,
Pam Goldberg
President
Goldberg Marketing Group
"I had no
idea what we were missing out on until our field offices started reporting
the positive feedback they were getting from our members. Many callers
are not aware of the variety of services and products we offer, and
the discounts that club membership makes available to them. Our personalized,
informational, on-hold messages remind them of these benefits. This
truly seems to be a unique combination of customer service and sales
enhancement. Your firm has actually found a way to turn a 'sows ear
into a silk purse'!"
John Hill
Vice President
Chief Marketing Officer
"How
easy it is to use your "Message On Hold " program. I just
send my wishes to you and you take care of the rest. The customer service
side of your business is outstanding. The productions are professional
and beneficial. Great Job! We would recommend Message On Hold Plus,
Inc. to companies interested in reaching their customers in this unique
manner."
Sincerely,
Allen W. Purser
Vice President of Public Affairs and Communications
"Thank you for introducing ECK to "Message On Hold Plus."
It has been very effective in introducing our customers to new product
services, special promotions and upcoming products. We would definitely
recommend Message On Hold Plus to companies interested in a professional,
efficient and cost-effective way to let their callers know about their
products and services."
Sincerely,
Kevin Williams
Eck Supply Company
"We have been using
Message On Hold Plus for the last two years. We are very pleased with
their service and have had nothing but positive feedback from our callers
regarding the informative messages about our firm. We have introduced
this service to some of our clients and they have also been pleased
with the results. We highly recommend Message On Hold Plus. They have
provided a high level of service from day one."
Sincerely,
Amy Gardner CPA
Pulliam Financial Group PLLC
"Thank you
so much for introducing me to "Message On Hold Plus." It has
been a very effective way of informing my customers about new products
and services, special promotions and upcoming events. I have received
many positive comments and believe it has been an asset to my sales
and marketing efforts."
Sincerely,
Clo Rodgers
About Face Day Spa
"This has
been such an effective tool in communicating our recent name change
and new address and phone numbers to our customers. In addition, Message
On Hold provides us with an opportunity to let people know about the
products and services we provide."
Many Thanks,
Jim Beck
Senior Vice President
Director of Operations
"Thank
you so much for convincing me to try "Message On Hold" at
our veterinary clinic. Our clients often spend time on hold waiting
for our doctors to pick up. Now, instead of listening to a local radio
station, we can educate them on new products and services. Our clients
have enjoyed listening to the information and often question the staff
about the subjects on hold when they return to the line."
Sincerely,
Debbie Boone
Hospital Administrator
"As a result of listening to the messages while on hold, some of
our customers have been cross-sold products they were not aware we offered.
All in all, we are pleased with each aspect of the program."
Sincerely,
K. Reid Pollard
President
"Our new
programming not only reduced the callers perceived on-hold time, but
also provides them with needed information about our conference center
and any current sales promotions being offered." " …your
associates made obtaining our messages a very quick and simple process.
From initial introduction to our programming final production, we found
your system to be both professional and efficient."
Sincerely,
Gina Player
Director of Sales and Marketing
"Your messages
on hold are the most professional thing I have heard in a long time."
I did not realize you did aluminum wiring repairs until I heard your
Message On Hold, and "You guys are really on top of things, even
your message on hold is top notch" are just a few of the comments
I have heard since installing your Message On Hold System."
Sincerely,
CANTER ELECTRICAL SERVICE
CO.
Kenneth Canter, President
"Since we installed the system we have had numerous compliments
about the quality of both the messages and the background music. Customers
have stated that our messages make them very hungry with all the discussion
of our wonderful baked goods. We would also like to commend you and
your staff for all the help in presenting the system, writing the copy
and producing the messages. They are outstanding!
Sincerely,
Mike Silver
Dewey's Bakery, Inc.
"It works! We spoke about how Message On Hold Plus would add to
our professional image and provide value to the dead hold time. We have
had very positive reactions and I know our 'holders' are being educated
to the benefits of advertising in our Magazine."
Sincerely,
Bob Kober
bizlife Magazine
"We have
experienced both the flexibility and power of using this creative sales
and marketing tool. It has helped us focus the thinking of our clients
on the wide range of products and services that we provide while helping
us to keep them up to date on the frequent and dramatic technological
developments within our industry. The fact that it is so easy and cost
effective is simply "icing on the cake."
Sincerely,
Jason M. Howell
Director of Client Service
"Thank you for helping us enhance our focus on client satisfaction
and service with our Message On Hold System." Your program has
made an important contribution to our efforts to delight our clients
with service when they are engaged with us by telephone. As you know,
we are in our seventh monthly production of Message On Hold. We continue
to be pleased with your service and product quality and with your innovative
ideas.
Very Truly Yours,
Phillip D. Stuart
"Our customers are now being much better served while they are
on hold. Our personalized information messages remind them of the variety
of products and services we offer, which they sometimes are not aware
of. We recently added a new service and received
an order from a customer who heard about it while on hold."
Sincerely,
Tom Jamieson
Wall Printing
"About every caller that has to "hold" for any period
of time has commented on your message and how impressed they are with
it. Several have actually called back and requested to be put on hold
again in order that they could get more information."
